Cancer Survivor gives Jim’s laundry franchise a go! Interview with Heidi Yi
Burned out from long hours, low flexibility, and no time for herself, Heidi knew it was time for a change.
She took a leap—no backup plan, no job lined up—and within just two weeks of joining Jim’s Laundry Services, she was already surpassing her income goals.
From handling 21 baskets of laundry in one day to building a steady customer base and leveraging social media, Heidi is proving what’s possible when you commit to building something of your own.
In this episode:
Heidi walks us through how she transitioned from employee burnout to business success with Jim’s Laundry franchise.
She shares the behind-the-scenes of her training, early customer wins, handling NDIS clients, learning systems like Xero, and her tips for anyone considering starting a franchise.
If you’re looking for a business model that gives you freedom, flexibility, and real support, this episode delivers exactly that.
Key Takeaways:
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Life and health came first—and franchising gave her both.
Heidi left her job cold-turkey, knowing she needed a lifestyle that prioritized her well-being. Jim’s Laundry offered a model that gave her control over her schedule, her health, and her happiness. -
She was already exceeding income targets in 2 weeks.
With a $1,300 pay-for-work guarantee, Heidi was already ahead of goal by week two. Her confidence, service quality, and customer-first mindset played a huge role in her quick success. -
Training and support made the leap less scary.
Heidi describes the Jim’s training as “organized like a travel agent”—thorough, smooth, and incredibly helpful. Ongoing mentorship from her Sydney-based trainer gave her the confidence to tackle challenges without feeling alone. -
Early wins included a 21-basket NDIS job.
One of Heidi’s first jobs involved 21 baskets of laundry with a 24-hour turnaround. She handled it with efficiency and professionalism, earning repeat business and praise. -
Social media helped her build community connection.
Through Facebook and short videos, Heidi connected with locals and showcased her personality. She followed advice from training to reach her area effectively—and it’s paying off. -
Exceptional service and customer trust drive growth.
Heidi goes above and beyond for every client—repeating washes at no cost, offering full transparency on stains, and delivering on-time, every time. That commitment earns her repeat customers and glowing reviews. -
She outsources what she doesn’t enjoy to stay focused.
When invoicing became a time sink, she reached out to Jim’s Bookkeeping for help. She now receives Xero training to streamline admin and keep her time focused on customer care. -
Her advice: attend an open day and ask questions.
Heidi encourages potential franchisees to reach out, be curious, and trust their gut. She’s already helping others explore the opportunity, just like she did before signing on.
If you're craving a fresh start, more flexibility, and a business you can truly call your own, tune in now to hear Heidi’s real story—how she’s already winning with Jim’s Laundry Services, and how you can too.
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