Episodes

Dog Wash has the most unserviced leads in the entire Jim's Group. Demand has gone up dramatically, and one franchisee has grown so much she turned her leads off and now takes referrals only. In this episode, host Joel Kleber talks with a Jim's Dog Wash franchisee, Dot Powers about her five-year journey from Jim's Petrol to Dog Wash to a newly appointed franchisor role in the Wollongong region. You will hear: Why demand for Dog Wash outstrips supply right now How customer service and referral...

Carmen Cook is a regional franchisor for Jim's Cleaning and shares everything you need to know about joining the Jim's Cleaning division. To learn more, call us on 131 546 or enquire on www.jims.net

James Haywood interviewed by Divisional Franchisor, Sue Thomas, about his experience as a Jim's Life Coaching franchisee. To learn more, call us on 131 546 or www.jims.net

Meet Tyronne De Silva, who was one of our Jim's Lifetime Achievement award winners for his exceptional support to his fellow franchisees. Tyronne shares his stories and what it takes to be succesful in the Jim's Car Detailing division. Thanks to Tyronne for coming into the studio and sharing his story.

Mitch Blake is a Jim's Mowing regional franchisor and shares his update about his region along with some great stories about his franchisees in his region. To learn more about Jim's call 131 546 or visit www.jims.net

We bought in Dean Gravina from Results Media to share some marketing insights and to also clear up what is happening online with AI search at the moment. Not only that, we talk about the importance of Google Reviews and why that matters to businesses in 2026.

Eddy Tsai from Jim's Building Inspections Box Hills shares his best business advice for home buyers and what people need to look out for when purchasing a home. To learn more about Jim's visit www.jims.net

#ASKJIM June 2026 replay with Jim's Group CEO, Jim Penman and Joel Kleber.

Dan Cahill with a divisional update on the Jim's Mowing division. To learn more about Jim's Mowing, call 131 546 or www.jimsmowing.com.au

Tebeen Jaf just completed 10 years with Jim's Car Detailing, doesn't take leads but shares why he stays with Jim's! Tebeen is one of the most in-demand car detailers in QLD and it's easy to see why based on his passion for what he does! Big thanks to Tebeen for jumping on the podcast.

Meet Mark Vaughn, who has just started his Jim's Mowing franchise and shares what it has been like. He shares how he uses AI to help with quotes and advice, plus other great new starter information. To learn more about Jim's Mowing, visit www.jimsmowing.com.au

Meet Gus, who just surpassed his 10 years with Jim's Window & Pressure Cleaning. Gus started his franchise at 50 years of age after being burnt-out at work and hasn't looked back! A great listent to anyone thinking it's too late!

Thinking about joining Jim's Dog Wash? This is the interview for you! Sharon Connell, tells you everything you need to know about starting a Jim's Dog Wash franchise and who succeeds.

Hear from Sue, James and Craig who are coaches with our Jim's Life Coaching division. They share a lot of free knowledge and have a great free 60-minute introduction call offer at the moment. To claim it, just call 131 546.

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One Jim's Hazmat franchisee did $750,000 in revenue in his second year while taking three months off. In this episode Joel sits down with Gary, the Jim's Hazmat franchisor, and Jason, the national franchise manager, to break down what is one of the fastest growing and least understood divisions inside Jim's Group. Gary started six years ago working from a corner of his kitchen and now leads 31 franchisees across the country. Jason walks through the three day induction, the 13 services Hazmat fr...

Robert Young brought Jim's Building Maintenance and Jim's Handyman to New Zealand five years ago. His teams are now the market leader nationally, booked months out in Wellington and Christchurch while independent builders are calling him asking for work. Robert joins Joel on the Jim's podcast to make the case that property maintenance is the most recession-proof trade business in New Zealand right now, and that owning a customer base of around 1,000 people is the only real protection a tradie ...

What's the real strategy a top Jim's Cleaning franchisee used to build their business? Not ads. Not leaflets. The unserviced leads report. In this episode Janille, head trainer for Jim's Cleaning New Zealand, sits down with Joel Kleber to break down how she and her husband went from bookkeeper and construction project manager to one of the top Jim's Cleaning franchises in NZ. Within the first few weeks they reduced their incoming leads and started cherrypicking from the unserviced leads repor...

Damian Bush felt fit, coached footy, hit the gym, and weighed 80kg. Then a routine check found his resting heart rate sitting at 137 and he was in emergency heart surgery the next day. Damian has been a Jim's Mowing franchisee in Tasmania for nearly 10 years and supports the Tassie network alongside running his own crew. He joins Joel on the Jim's Mowing podcast to share the health scare that nearly took him out, and the business systems that kept his income running while he recovered. The con...

#ASKJIM May 2026 with Jim Penman and Joel Kleber

A franchisor recently copped a $19,800 fine for failing to update an entry on a government website nobody uses. Jay Westbury is the CEO of the Franchise Council of Australia. He returns to the show to walk through the regulatory changes hitting Australian franchising right now. The episode covers what's already been passed, what's sitting in the lower house, and what franchisors and franchisees need to be paying attention to. Jay breaks down the Franchise Disclosure Register fine and why the ...

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A franchisor now gets fined when one of their franchisees underpays staff, even when the franchisor had nothing to do with it. Payday Super kicks in 1 July and means super contributions must clear within 7 days of every pay run, not quarterly. The salary buffer rule that most employers rely on to stay compliant has changed, and one overtime-heavy week can now trigger an underpayment claim that costs hundreds of dollars per employee. In this interview, Damien Gooden from ER Strategies (an FCA P...

Independent electricians in Australia are paying $4,000 to $5,000 a month to generate roughly half the leads Jim's Electrical delivers for $620. Cam Scott has run Jim's Electrical for 18 years and sits down with Joel to lay out the real numbers behind the division. He covers the fee structure, how lead fees work, why franchisees regularly get blown away by the volume of work in their first week, and what a 70 to 90 percent conversion rate looks like in practice. One franchisee in the group is...