July 27, 2026

From Pet Patrol to Dog Wash to Franchisor in 5 Years

Show Notes

Dog Wash has the most unserviced leads in the entire Jim's Group. Demand has gone up dramatically, and one franchisee has grown so much she turned her leads off and now takes referrals only.

In this episode, host Joel Kleber talks with a Jim's Dog Wash franchisee, Dot Powers about her five-year journey from Jim's Petrol to Dog Wash to a newly appointed franchisor role in the Wollongong region.

You will hear:

Why demand for Dog Wash outstrips supply right now
How customer service and referrals built her business (one family alone brings 20 customers)
The referral reward system: no price increase for a year
Why following the Jim's model is non-negotiable
How she hires staff, trains groomers, and earns spotter fees when they start their own franchise
Why mobile grooming is kinder for anxious dogs
Managing customer expectations with "humanity before vanity"
Finding cancer lumps that saved dogs' lives
The qualities you need to succeed in this business

Timestamps

0:00 Dog Wash: most unserviced leads in the group

1:16 From Jim's Petrol to Dog Wash

2:52 Turning leads off, referrals only

3:55 20 customers from one family

5:14 Why the Jim's model is non-negotiable

6:01 Fast lead response and daily posting

9:44 Managing winter

14:36 Why mobile grooming suits anxious dogs

20:41 Finding cancer lumps that saved lives

25:43 Future plans and new franchisor role

--- Send in a voice message: https://podcasters.spotify.com/pod/show/jimsgroup/message