How a Jim's Bathrooms franchisee hit $3 to 5 million in revenue - Interview with Sam Mahboub
Key Takeaways
- Sam Mahboub scaled his Jim's Bathrooms franchise to between $3 and $5 million in annual revenue within about two years by expanding across Dandenong, Glen Waverley, and Ringwood.
- The hardest part of scaling for Sam was stepping away from the tools and learning to trust his team of site supervisors and project coordinators.
- Sam streamlined his operations by customising ServiceMate, allowing him to quote a standard bathroom in just five minutes and automate every follow-up.
- Leveraging artificial intelligence enables Sam to show clients a design on-site within minutes, greatly improving the customer experience and conversion rates.
- Strong retention and performance are maintained through carefully mentored site supervisors and an effective bonus structure designed to keep top talent.
How does a Jim's Bathrooms franchisee grow to $3 to 5 million in revenue in about two years? Sam joins Joel Kleber on the Jim's Podcast to break down the systems, people and mindset behind his bathroom renovation franchise in Melbourne.Sam started with one territory in Dandenong. A year later he added Glen Waverley, then Ringwood. His three teams now complete 10 to 15 bathrooms a month, with each job taking 2.5 to 4 weeks from demolition to handover. Joel saw the process firsthand when Sam's team renovated his own bathroom.Sam explains why the hardest part of scaling is letting go of the tools. He hired a project coordinator, mentored his site supervisors for years before handing them teams, and built a bonus structure to keep good people.Systems carry the load. Sam paid a specialist to customise ServiceMate, so he quotes a standard bathroom in 5 minutes and every quote gets an automatic follow-up. His win rate rose once follow-ups stopped slipping. He also uses AI to show clients a design on site within minutes.You'll also hear how Victorian homeowners choose to renovate instead of paying stamp duty to move, how Jim's Bathrooms has grown to around 35 franchisees and is heading to New Zealand, and why Sam wants 5 to 6 teams next.
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Frequently Asked Questions
How much revenue does Sam Mahboub generate with Jim's Bathrooms?
Sam Mahboub generates between $3 and $5 million in annual revenue across his multiple Jim's Bathrooms territories in Melbourne.
How many bathrooms does Sam Mahboub's team complete a month?
Sam's three teams complete between 10 and 15 bathrooms a month, with each individual job taking about 2.5 to 4 weeks from demolition to handover.
What software does Sam Mahboub use to quote bathroom renovations?
Sam uses a specialist-customised version of ServiceMate to generate standard bathroom quotes in just five minutes and automate follow-ups.
How many franchisees does Jim's Bathrooms have?
Jim's Bathrooms has grown to around 35 franchisees and is continuing its expansion into new markets, including New Zealand.