From South Africa to New Zealand into a Jim's Handyman Franchise!

Stuck in the grind of long commutes and exhausting hours in corporate life, Graham knew something had to change.

With a background in manufacturing and a desire to spend more time with his family, he found the answer in Jim’s Handyman.

Now, he runs a growing business in New Zealand, doing what he loves and enjoying the freedom to prioritize what matters most.

In this episode:

Graham shares how he transitioned from toolmaker to successful Jim’s Handyman franchisee.

He breaks down the types of projects he works on, how the Jim’s brand helps him win trust quickly, and why the franchise model gives him the freedom and income he couldn’t find in his old job.

He also talks about building a team, growing his business, and finding balance between work and family. If you're considering franchising, this episode gives real insight into what a hands-on service business can look like.

Key Takeaways:

• The Jim’s Handyman model brings instant credibility.
  Graham says the Jim’s logo on his van builds trust right away. Clients know they’re hiring a reputable brand with a solid guarantee and reliable service.

• Work can be as broad as you want it to be.
  From leaky taps to full bathroom renovations and large decks, Graham’s projects vary daily. He relies on a network of trusted local tradespeople to deliver complete solutions for his clients.

• Fast communication wins jobs.
  Picking up the phone, setting expectations, and responding quickly helps Graham stand out. Clients appreciate the professionalism and clarity he brings to each interaction.

• Client-centered service builds lasting relationships.
  Graham focuses on understanding what clients want, not just what he thinks will work. He asks questions, seeks photos for inspiration, and tailors solutions to match the client's lifestyle.

• You don't need to renovate to sell.
  Many clients want upgrades simply to enjoy their homes more. Graham helps homeowners make the space theirs—whether they plan to sell or stay for years.

• Work-life balance is built in.
  Graham drops his kids off at school and is home by dinner. He’s in control of his schedule and still earns more than he did in corporate.

• The Jim’s network offers daily support.
  From WhatsApp groups to franchisee meetings and supplier connections, Graham has a community to turn to when he needs answers, ideas, or help.

• He’s already expanding.
  With strong demand and a growing reputation, Graham is building a team to take on more jobs. His goal is to train others, keep quality high, and scale his business further.

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To connect with our founder and CEO, Jim Penman visit www.jimpenman.com.au