Interview with Jim's Test & Tag Rookie of The Year, Phil Wuersching
In this episode, Joel Kleber interviews Phil, a star franchisee of Jim's Test and Tag.
Phil shares his background in sport and commercial partnerships before joining the test and tag industry.
We discuss his success in building up his business, including his exceptional service and impressive customer ratings.
Tune in to hear Phil's journey and the perks of being a core member of Jim's Test and Tag.
https://www.jimstestandtag.com.au/
In this episode, Joel Kleber chats with Phil, a star franchisee of Jim's Test and Tag. Phil shares his background, which is not in testing and tagging or fire safety, but rather in sales and commercial roles. Despite his unconventional background, Phil has been able to build up his test and tag business quickly and deliver exceptional service, earning 84 five-star ratings.
Timestamps:
[00:01:55] Customer service and sales.
[00:04:08] Finding a long-term franchise.
[00:06:25] Repeat work and flexibility.
[00:09:47] Offering multiple services to customers.
[00:14:22] Importance of test and tag.
[00:15:30] Face-to-face vs online training.
[00:20:46] Technical training and customer conversations.
[00:23:08] When you get a lead.
[00:27:23] Lifestyle and work balance.
[00:29:13] Lifestyle and work flexibility.
[00:32:19] Staff and business growth.
[00:34:21] Franchisee support and success.
Tune in to hear how Phil, with no prior testing experience, turned his sales background into 84 five-star ratings for his Jim's Test and Tag franchise. Discover his secrets to exceptional customer service and building a thriving business from scratch!
Quotes:
"For me, and that's probably why I saw it as a great opportunity because for me, it was all around customer service." - Phil Wuersching
"But when you get that lead, the biggest thing is to treat that like gold." - Phil Wuersching
"But good on you for doing your research as well, because we encourage obviously everyone to ring franchisees and do as much research as they can." - Phil Wuersching
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