Jim's Mowing - Doing a law degree and running a franchise at the same time!

Meet Patrick Leary who is simultaneously pursuing a law degree and running a Jim's Mowing franchise.

He shares insights on managing staff, maintaining quality service, effective client communication, and the challenges of balancing work with studies.

Patrick also discusses his journey from carpentry to law school and the importance of building strong client relationships.

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Key Takeaways:

Knowing when to let go of staff who aren't benefiting the business is crucial for maintaining quality service.
Achieving five-star ratings involves understanding your demographic and providing excellent service.
Transitioning from carpentry to owning a Jim's Mowing franchise was motivated by the desire for a more flexible career to pursue further studies.
Studying law at the University of Technology Sydney was driven by a passion for learning and exploring different fields.
Maintaining quality in a service-oriented business requires adapting strategies for different seasons and closely managing team performance.
Staffing challenges, especially post-COVID, have been addressed through personal connections and recruiting individuals with a strong work ethic.
Effective client communication involves understanding the client's perspective, adapting language, and maintaining professionalism.
Sending text reminders to clients about scheduled visits helps prevent misunderstandings and builds trust.
Utilizing efficient equipment and respecting clients' preferences are key aspects of delivering quality service.
Before expanding a business with additional staff, it's important to master all aspects of the business and understand client needs.
Building strong client relationships and maintaining a client-focused approach are essential for a successful service-oriented business.

To learn more about Jim's call 131 546 or www.jims.net

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To connect with our founder and CEO, Jim Penman visit www.jimpenman.com.au

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