Jim's Antennas franchisee Tony Dunley has nearly 1,500 five-star customer ratings across almost 23 years, and he has never asked for one. Here's how reliability built his antenna and security franchise.
Tony spent eight years as a CNC operator in a metal shop, working 14-hour days and rarely seeing his kids. He spotted a Jim's Antennas franchise for sale in the Daily Telegraph, rang the owner and bought the business two weeks later. Training was one day in Sydney and four weeks on the road.
Over 23 years his business moved from antennas into CCTV, data, alarms, TV wall mounts and Starlink installs. He wired 30 to 40 high-rise buildings as a subcontractor and now runs a team of two staff, including Glenn, who has worked with him for 15 years. He hired his first employee on the day he started.
In this episode of the Jim's Group podcast, Tony explains why hardwired cameras keep replacing Wi-Fi systems, how he learns new products by installing them in his own home first, and why customers still think Jim's takes 40% of every job. He also shares the customer who called back 21 years after his first visit.
If you are researching a Jim's Antennas franchise or a security franchise in Australia, hear from an owner with 23 years in the system.
WHAT YOU'LL LEARN
What Tony does to earn five-star ratings without asking for them
Why hardwired CCTV outlasts Wi-Fi camera systems
How he learns new security tech fast
What a 23-year owner says about Jim's franchise fees
Why he hired his first employee on day one
0:00 Intro
1:15 From CNC operator to Jim's Antennas
2:11 1,500 five-star ratings without asking
3:04 From antennas to CCTV and security
5:20 Learning new tech by installing at home
7:45 Hardwired vs Wi-Fi security cameras
9:04 Wiring 30 to 40 high-rise buildings
9:52 Keeping a staff member for 15 years
11:00 Starlink and fibre backup
14:15 Why stay with Jim's for 23 years
15:27 The 40% franchise fee myth
17:53 Talk about life before the job
21:06 Hiring your first employee
22:33 Security trends and the next 17 years
25:51 Staying in business for 23 years
INCOME DISCLAIMER
The income, revenue and profit figures shared in this video reflect one franchisee's individual experience. They are not a promise, projection or guarantee of earnings. Results vary based on location, hours worked, effort, skill, market conditions and other factors. Some franchisees earn more and some earn less. Figures may refer to revenue rather than profit unless stated otherwise. Before making any decision, review the official franchise documentation and seek independent legal, financial and accounting advice.
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