Mike Davenport is back running the Jim's Group training program. In this episode of the Jim's Podcast, Joel Kleber asks Mike what changed, what new franchisees learn, and what to expect when you walk into the room.
Mike ran Jim's training for many years before moving to Bali. He returned about six months ago and rewrote the whole course. The program now runs 2.5 days in Melbourne, with around 20 hours of content and about 100 people in the room every three weeks. Jim Penman opens and closes every course.
What You Will Learn
Why the course was rewritten and what was missing from the old version
How the franchise agreement and disclosure document are covered on day one
Why fees and lead fees are discussed openly in the room (lead fees range from about $10 to about $80)
How the Pay for Work Guarantee is explained, including the four-week average
What the new participants handbook and the pre and post training videos cover
The behaviour standards at training, and why two of three prospective divisional buyers did not go ahead
How the 45-minute Jimbo app practical works: log in, quote, invoice, send a job
When New Zealand moves to the new course (by the end of the year)
Why existing franchisees two to three years in should come back
Chapters
0:00 The flood on Mike's first day back
0:39 Welcome back, Mike Davenport
1:23 What changed in the training program
2:21 The new agenda: agreement, disclosure document, call centre
3:13 Fees and lead fees, discussed openly
4:08 Pay for Work Guarantee
4:39 New pre and post training videos
5:27 The participants handbook
6:44 Running a room of 100 people
8:14 Behaviour standards at training
9:55 "This is your training course"
10:41 Why training matters when you choose a franchise
11:09 Jim Penman opens and closes the course
11:22 What comes next for the program
13:59 A course built with franchisors
15:41 5,850 franchisees: Mowing vs Cleaning
17:15 What new prospects should expect
18:32 Existing franchisees coming back to training
19:58 New Zealand training
22:24 Ask Jim Q&A and the Jimbo app practical
23:47 Life in Bali
26:42 Wrap up
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