Jim Penman, CEO of the Jim's Group answers some questions from franchisees and franchisors regarding COVID-19 with Joel Kleber. Stay tuned for weekly updates on our Facebook live with Jim every Wednesday from 7 PM AEST or the Jim's Group podcast call the 'The Jimscast'
Topics
Clarify the situation regarding fees?
Where is the best place to receive up-to-date information?
The mentor list
Proactive steps that franchisees can take to maintain clients?
Expectations of franchisors and Jim's HQ?
Jim's view on the current situation as a whole?
Cross-divisional work? Relevant insurance and certifications?
Coronavirus Resources
Australian Government Department of Health COVID-19 infection control training
https://www.health.gov.au/resources/apps-and-tools/covid-19-infection-control-training
Corona Australia App
https://www.health.gov.au/resources/apps-and-tools/coronavirus-australia-app
State government information regarding COVID-19
Manage your exposure to media coverage as this can increase feelings of fear and anxiety. Be mindful of sources of information and ensure you are accessing good quality and accurate information. Please make sure you take your information from official sources as taking your information from Facebook and other social media sites can cause a lot of confusion.
Victoria
https://www.dhhs.vic.gov.au/coronavirus
1800 675 398 | Victorian Coronavirus Hotline
New South Wales
https://preview.nsw.gov.au/covid-19
1800 022 222 | HealthDirect
Queensland
https://www.qld.gov.au/health/conditions/health-alerts/coronavirus-covid-19
13 43 25 84 | 13HEALTH Queensland
Tasmania
https://www.dhhs.tas.gov.au/publichealth/communicable_diseases_prevention_unit/infectious_
diseases/coronavirus
1800 671 738 | Tasmanian Public Health Hotline
South Australia
https://www.sahealth.sa.gov.au/wps/wcm/connect/public+content/sa+health+internet/
health+topics/health+topics+a+-+z/COVID+2019
1800 632 753 | South Australian COVID-19 Mental health support line
Western Australia
https://www.wa.gov.au/government/covid-19-coronvirus
1326843 | 13COVID Hotline Western Australia
Coronavirus Resources
Mental Health Websites and Organisations
https://www.lifeline.org.au/
Lifeline Text 0477 13 11 14 will continue to operate 6pm-midnight (AEDT), 7 nights a week
https://www.beyondblue.org.au/ or 1300 22 4636
https://kidshelpline.com.au/ for children that may need support 1800 55 1800
https://www.crisistextline.org/
Meditation Apps
Calm
www.calm.com
Headspace
https://www.headspace.com/
SUBSCRIBE TO OUR CHANNEL
https://www.youtube.com/user/JimsGroupPtyLtd?sub_confirmation=1
#ASKJIM Wednesday nights from 7 PM AEST via the Jim's Group Facebook Page - Visit https://jims.net/ask-jim/ for the full library.
JIM’S GROUP SOCIAL ACCOUNTS
FACEBOOK: https://www.facebook.com/JimsGroupAUS/
INSTAGRAM: https://www.instagram.com/jimsgroupofficial/
YOUTUBE: https://www.youtube.com/user/JimsGroupPtyLtd
TWITTER: https://twitter.com/jimsgroup
LINKEDIN: https://au.linkedin.com/company/jims-group
JIM’S GROUP
WEBSITE: https://www.jims.net/
CUSTOMER BOOKING: https://cb.jims.net/
JOIN JIMS: https://jims.net/join-jims/
PHONE: 131 546
Podcast
🎧 iTunes - http://bit.ly/jimscast
🎼 Spotify - http://bit.ly/jimscastspotify
📽 YouTube - http://bit.ly/jimscastvideo
🖥 Webpage - https://jims.net/the-jimscast/
JIM PENMAN'S SOCIAL ACCOUNTS
FACEBOOK: https://www.facebook.com/thejimpenman/
INSTAGRAM: https://www.instagram.com/thejimpenman/
TWITTER: https://twitter.com/thejimpenman
Jim's Group is the largest franchise (by numbers) in the southern hemisphere. It has more than 3,800 franchise owners who are all local experts in their chosen service.
Jim Penman started a part-time gardening business while earning his PhD in history at Latrobe University. He launched a full-time mowing business in 1982 with a $24 investment.
He initially aimed only at taking on subcontractors, but his business grew, and he gradually began to specialise in the building up and selling of lawn mowing rounds. By 1989 he franchised his business, and since then Jim’s Mowing has become the largest franchise chain in Australian and the most abundant and best-known lawn mowing business in the world.
Jim’s Cleaning was launched in 1994, followed by more than 50 other divisions which now operate in Australia, New Zealand, Canada and the United Kingdom. Jim’s Group now has over 3,800 Franchisees and a turnover of approximately $500 million.
Jim says
“The key to success in franchising is an overriding concern for the welfare of franchisees, and constant improvement in customer service.”
He is still actively involved in the running of the business, is directly accessible to all his Franchisees and any client with a serious complaint.
He is funding a research program into the epigenetics of social behaviour, a continuation of his PhD work, which he believes could help in the treatment of mental illness and addictive disorders.
