Thinking about a building maintenance or handyman franchise in New Zealand? Robert Young runs both divisions for Jim's.

His teams are booked months out in a down market while other tradies sit idle.

Robert brought Jim's Building Maintenance and Jim's Handyman to New Zealand five years ago and now leads the market in Auckland, Wellington and Christchurch.

In this episode with Joel Kleber he explains why property maintenance holds steady when renovation work disappears, and why he believes a personal base of a thousand customers is the only real income security a tradesman will have over the next ten years.

He breaks down the flat fee model in full.

No percentage of revenue.

No head office invoicing your customer.

You invoice the customer, the customer pays you, and the customer stays yours for life.

He also covers lead fees, territory limits, commercial work through Jim's Contracts, and the pay for work guarantee.

WHAT YOU WILL LEARN

Why a percentage of revenue model turns your franchisor into your boss
What a lead costs in New Zealand and why only one franchisee receives each one
Why two new franchisees turned over more than $10,000 in their first month
How territory works when your customer database is your real territory
Why every franchisee completes two days of induction training before signing anything
Why Robert tells some applicants to stay in their current job

0:00 Why tradies have no work
1:02 Jim's Building Maintenance in NZ
1:26 AI and the risk of working for someone
2:47 Why maintenance survives a recession
4:00 The recovery and the supply squeeze
6:17 Who gets accepted as a franchisee
7:01 Lifestyle builders vs empire builders
9:15 Flat fee vs percentage of revenue
11:12 Your customers stay yours
12:01 Selling your business at the end
13:30 How lead fees actually work
15:28 Taking as many leads as you need
18:26 Why Jim's leads convert better
20:01 The problem with lead aggregators
22:13 Lead refunds and the 85% rule
23:24 Talk to the franchisees first
28:37 Two days training before you sign
31:00 Territory limits in Auckland
33:17 Working outside your territory
37:03 The pay for work guarantee
41:01 What you must do to claim it
43:52 More quotes at a higher price
49:06 Buying power and supplier discounts
50:44 How to get in touch

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Jim’s Group is Australia and New Zealand’s largest home services brand with over 580 divisions. Our franchisees complete 5 million+ jobs every year.

Here’s what you’ll find here:

Straight advice from Jim Penman on business and franchising

Franchisee success stories and behind-the-scenes insight

Practical how-to guides for home and business services

We’re also recruiting. In 2024 alone, 245,000+ leads went un-serviced. If you want guaranteed work, full training, and the backing of Jim’s, we’d love to hear from you.

Start here
📌 Get a quote: https://jims.net/services

📌 Own a franchise: https://jims.net/own-a-franchise

📞 AUS: 131 546 | NZ: 0800 454 654

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